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Social exclusion and smartphone poverty

The women I’ve been interviewing for my fieldwork are between the ages of 16-24 and if they are in receipt of benefits they might get job seekers allowance of around £250 a month. Many of them are on smartphone contracts of anything up to £36 a month; approximately 15% of their income. Lots of factors can add to these costs: when a relationship ends women might find themselves paying off contracts for ex-partners in addition to their own contract.

Many women report unexpected debts related to smartphone use: going over their minutes limits on their contracts because they need to make a lot of calls to find work, or going over their data limits when they’re using a phone as a hotspot.  Smartphone contracts can be very complex and the way that information is provided by operators can feel opaque: women complain of not being able to access basic information on what they are paying per minute when they go over their talk allowance. Even the apps designed to help manage costs on a phone can be problematic; failing to update frequently enough for people who need to micromanage their call costs.

When I started my fieldwork I had no idea of how big a role money was going to play in the story of young women and mobile devices but it keeps on coming up as an important theme: broken contracts, smartphone related debt and expensive devices. Unlike our engagement with the energy companies, where public opinion and the work of consumer champions has made some impact, mobile operators don’t seem to be under the same sort of scrutiny. Although mobile phones (and in the case of 16-24 year olds this usually means a smartphone) are a necessary utility they seem to be placing an enormous financial burden on some of our most vulnerable young people.

I’m going to carry on talking to women about money and smartphones as I think this is an important issue, in the meantime it would be great to see more public debate and scrutiny about how some of the most vulnerable members of society are impacted by smartphone debt.


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